Su Shin
President
Hawaiian Telcom
Su Shin is a Mentor Hawaii Cohort 11 mentor. Learn more about the program here.
About Su
Su Shin is a trailblazing leader, making history as the first female president of Hawaiian Telcom in its 142-year legacy. Under her leadership, the company is driving Hawaiʻi’s transformation into the nation’s first fully fiber-enabled state by 2026, a groundbreaking initiative designed to bridge the digital divide and ensure equitable access to high-speed broadband for all residents, especially those in rural neighbor island communities.
Ms. Shin joined Hawaiian Telcom in 2013 as Executive Director of Corporate Communications. Her expertise propelled her through several leadership roles, including oversight of Marketing and Communications and serving as Chief of Staff.
Her career began in journalism at KHNL-TV, Hawai‘i’s NBC affiliate, before transitioning to strategic communications. She served as Chief Communications Officer for the Honolulu Board of Water Supply and later as Senior Vice President at Bennet Group, a leading public relations agency in Honolulu.
Recognized for her contributions to business and community, Ms. Shin has been recognized by the Public Schools of Hawai‘i Foundation, has been named a Pacific Business News Power Leader, honored as a Girl Scouts Women of Distinction, and celebrated at the YWCA’s Leader Luncheon. She is deeply engaged in community service, serving on the Executive Committees of Aloha United Way, Blood Bank of Hawaiʻi, and the Hawaiʻi Business Roundtable, as well as on the boards of the McKinley High School Foundation and the Bell Charitable Foundation.
Ms. Shin is a proud graduate of McKinley High School and earned her bachelor’s degree from the University of La Verne in California.
Question and Answer with Su
What is your preferred communication style when mentoring (in-person, video conference, phone, informal check-ins, structured meetings, etc.).
In-Person, Video Conference, Email
Why do you want to become a mentor in this program?
Mentorship is a way to share the lessons of breaking barriers and leading with purpose, while supporting the growth of future leaders. As the first female president of Hawaiian Telcom, I understand the importance of representation, resilience, and guidance in navigating leadership roles. My path from journalism to corporate leadership reflects adaptability and perseverance, and I am committed to helping others discover their strengths, build confidence, and envision new possibilities. Serving as a mentor allows me to foster inclusion, encourage diverse voices, and inspire the next generation to lead with impact in their communities.
What specific skills, knowledge or experience can you share with your mentee?
I bring experience in leadership, strategic planning, and communications, shaped by roles in journalism, public service, and corporate leadership. Guiding Hawaiian Telcom through transformative initiatives has strengthened skills in change management, decision‑making, and building resilient teams. I also draw on a background in public relations to help mentees communicate clearly and connect authentically. My focus is on sharing practical tools, fostering inclusion, and encouraging confidence so emerging leaders can make a meaningful impact.
What are your expectations for a mentor-mentee relationship?
My expectation is to build a relationship rooted in trust and openness, where honest conversations can spark growth. I hope to create a space where a mentee feels supported in sharing both challenges and aspirations, knowing they will receive guidance and encouragement. At the same time, I look forward to learning from their perspectives and experiences, making the relationship a true exchange that strengthens us both.
How do you approach problem-solving and conflict resolution?
Problem‑solving begins with listening carefully, gathering facts, and understanding different perspectives before moving toward solutions. I focus on collaboration, encouraging open dialogue and ensuring all voices are heard. Conflicts are approached with empathy and respect, aiming to find common ground while keeping the larger goals in mind. By staying calm, objective, and solution‑oriented, challenges become opportunities to strengthen relationships and build trust.
How do you envision success for your mentee, and how will you measure it during the program?
Success is defined by the mentee’s growth in confidence, clarity, and ability to take action toward their goals. It is measured not only by tangible progress—such as developing new skills or expanding networks—but also by the mentee’s sense of empowerment and readiness to embrace future opportunities. When a mentee leaves the program with stronger self‑awareness, practical tools, and a vision for their path forward, that is the true measure of success.